Customer Care

Returns and exchanges

You are entitled to return your order within 14 days after receiving the delivery (return must be shipped by day 14). The package may be opened upon receipt but all items must be returned unused (in the same condition as when received). All original packaging must also be returned unused.

Follow these steps to make a return:

1.         Place the items that you want to return in the original package

2.         Ask for the return form at info@therico.com, print it, fill it and put it in the box.

3.         Send the parcel with any courrier at your own cost to: C/ Martinez de la Rosa 16, 08012 Barcelona, and please send the tracking number to info@thericeco.com.

 

If you live outside of the EU, please contact us at info@thericeco.com to receive a pro-forma for your return.

Exchanges can be made only for the same model and color subject to stock-availability. No additional shipping costs or returns fee will be applied for exchanges.

For more information about our returns policy, please visit our FAQ.