Customer Care

Privacy Policy

This website is managed by NVR-LND International S.L. – The Rice Co. (hereinafter referred to as Rice or we). NVR-LND International S.L. is registered in Spain vat num. ES-B65927931. In accordance with the provisions of the Ley Organica 15/1999, December 13th, on the Protection of Personal Data (LOPD), Rice informs the users of its website that the personal data collected by the company, through the forms located in its pages, will be entered in an automated file under the responsibility of Rice, with the purpose of facilitating, expediting and fulfilling the commitments established between both parties.

Rice recognizes the importance of protecting the privacy of personal and financial information. We have instituted strict policies and security measures to protect the information you provide us. When you register online with Rice, you give us your consent to process and use such submitted personal data in accordance with this privacy policy. This privacy policy applies to all protected personal information collected, maintained or used by Rice.

What information does Rice collect?

Rice collects personal data from visitors to the website who register their information or who use the online store. We also use “cookies“ and track IP addresses so we can improve our services and enhance your Rice experience. In addition, Rice collects some protected personal information (e.g. name, address, telephone number(s), email address etc.) from our customers who submit a customer information card at one of our stores, from our affiliated companies and, on occasion, from unrelated third parties. Rice does not collect or store any credit card information from our online customers. To serve you better, we may combine information you give us with other information that is publicly available.

Children's privacy

Rice does not wish to collect personal information from anyone under the age of thirteen (13). If you are under the age of thirteen (13), please ask your parent or guardian to register.

How does Rice use the information that you have provided?

If you give us your personal information, at one of our stores or online, then with your consent, Rice will use this information to keep you informed of our special events or promotions, to register you with our website, to administer our website services, and/or to process any orders you may place online. Otherwise, we may use the information you provide to us only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order. We will send you announcements or communications by email only if you give us your permission to do so by either giving the appropriate consent on our web site or by submitting your email address in any of our stores. In addition, we may use information about your product interests and purchases from us and our affiliates, including without limitation Rice , to help us improve our site design and your online and in-store shopping experiences. We may contact you, subject to the choices you have made, via e-mail, postal mail, or telephone, to conduct market research and learn more about how we can improve our product offerings. To serve you better, we may combine information you give us and information about your product interest and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use that combined information to enhance and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Does Rice share your information with others?

Rice does not sell, rent or disclose our client's names, addresses, email addresses or other personal information to any Rice entity. Further, in order to maintain our website, to manage our database, to distribute e-mails and to provide client communications, Rice contracts with selected third parties. As necessary, the personal information you provide to us may be processed by these third parties, solely on Rice’s behalf but we do not authorize any of these service providers to make any other use of your information. We do not otherwise disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or proceeding. If Rice is acquired by another entity or is merged or consolidated, information about Rice customers may be made available to the new entity. However, the new entity will agree to protect the confidentiality of your personal information consistent with this Privacy Policy.

Security

Rice uses appropriate security measures to protect the information you provide to us. However, while we take all reasonable steps to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed to be secure from access by unintended recipients and will not hold us responsible for any breach of security unless this is due to our negligence.

Acuracy and retention

You are entitled to request access to and correction of all personal data you provide us, or to remove your name from the Rice’s marketing list at any time by contacting us at +34 935 118 447 or by contacting us by email info@thericeco.com. If you are registered with Rice on our website and would like us to remove you from our marketing list, please senda n email to info@thericeco.com.

About Cookies

Cookies are pieces of information a web site can send to your computer's browser for record-keeping purposes. We use cookies to ascertain which web pages are visited and how often, to make our web site more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, you should access the "help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be significantly enhanced if cookies are not disabled. If you do not disable your cookies, you accept our collection and storage of any of your personal information such cookies contain.

Acceptance of privacy and modofications

By accessing and using the Rice website (including purchasing items through our website), or submitting a personal information at an Rice store or any other Rice outlet, you consent to our collection, use and disclosure of your information as described in this privacy policy. Rice reserves the right occasionally to make changes to its privacy policy or practices. We will post the updated policy on our website, and thus we encourage you to review this page from time to time, particularly each time you use our online shop. You should therefore review this page from time to time to get updated information including in particular, each time you use the online shop. We will notify you of any changes in our privacy policy by posting the modifications on our website.

Contact us

If you have any comments or queries regarding our privacy policy, please send an email to info@thericeco.com, or write to us at the following address:

The Rice Co. - NVR-LND International S.L C/Martinez de la Rosa 16, 08012 Barcelona SPAIN.